Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . We had purchased a house from Mungo Homes in June . The bottom line is they know it is expensive to replace the kitchen floor. Scott replies to say he would send via email and update us once via email each week with photos. I am disappointed in this home buying process. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. The Guardian previously revealed that St. I'm hoping this doesn't come to that. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. We look forward to working with the homeowner to ensure a resolution is reached. I have not been able to decorate or anything. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. The issues combined with the horrible customer service has proved to be an exhausting process. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Mungo home made us used their preferred lender *** mortgage. This comment was posted by a verified customer. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Indigo Pointe, March 2023. Was able to work schedule as needed. UNFINISHED AMENITIES Want restitution. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! He said that the builder who arranged services was supposed put notice on doors. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. View more property details, sales history and Zestimate data on Zillow. I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. Fourth time: (October ) The same leak has returned again. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. MLS # You guys drop the ball and should work with us. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. Sewage problem in yard that I was told was standing rain water. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The pre construction meeting was skipped entirely, it never happened. Stress free buying experience! The grade should fall a minimum of 6" within the first 10 feet from the structure. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). Need to find a different location? I learned of multiple roof defects in August during heavy rain. Today, I received a letter stating that my case was dismissed. With a track record of success based on quality,. I spoke with Mungo representative, Tony Z., on 9/23/22. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. They are giving me the run around about finding and fixing issue. Mungo continued to use *** siding, despite class action lawsuit. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. Flooring spec /GC said it didn't have coating.8) Water issues. He gave me the number of someone named Billy who arranged it. They don't even comply with building code! In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. Reuben T. replied to my message that I should contact Mungo warranty. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. Getting any type of response or repair is like pulling teeth. My husband age 23 starts his new job July 14th. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. 07/02 - Resent photos to HVAC Company per their request via phone. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. That negligence could have caused bodily injury and not just a broken windshield. 07/05 - HVAC Company sent another email to Mungo, stating landscape issue, not HVAC issue. Thank you for your continued patience as we work to address your warrantable concerns! I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. I met Scott L at the pre drywall for the first time. Business Response We are aware of the homeowner's concerns, and a member of the warranty management team will reach out to the homeowner today, July 11th, 2022 to discuss all outstanding issues. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. Mungo has now indicated that since this is beyond the 12 month warranty period that they owe me nothing. Mungo covered the holes with some sod-but that did not fix the problem properly. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Quality. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. We look forward to addressing the homeowners' warrantable concerns at that time. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. I want this fixed. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Sharelines. Really, we wanted the yard level why would we remove anything. I complained about not receiving notice of the jackhammering. If they are cleaned one day, the next day dust is back. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. Four months later, I have not received what was promised. A new home should not bread this many issues. Water leaking on side wall not ceiling. Mungo was negligent because the brick was not secured properly. He was speaking on behalf of Mungo. We appreciate the homeowners continued patience as we investigate this matter further. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. 5. Review of Overall Experience. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. Mungo Homes has left an official reply on this complaint. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. In August, the homeowner expressed concern of the leak reoccurring. The Mungo Team is here to help you find your new home. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. In October , we discovered the hardwood flooring separating all across the house on the ground floor. My husband and I are purchasing lot 55 in the *** community. 5.0. Buy tickets, find event, venue and support act information and reviews for Mungo's Hi Fi and Eva Lazarus's upcoming concert at The Midnight Society in Portland on 23 Apr 2023. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. We were also never told the driveway's shape would be different. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. I was contacted by Robert (builder) in regards to resolving these issues. We were told that now the whole thing has to be replaced. Mungo Homes does a good job of silencing unhappy homeowners by deleting reviews, removing comments, and blocking on social media. This time I lost. We have attemted to fit 2 Honda Accord's side by side. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. Spoke with Billy who confirmed he was in charge and had arranged it. Homebuilder Reviews Mungo Homes. The brick that fell from my home was large, heavy, decorative brick. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! We are fully committed to fulfilling our warrantable commitments to each and every homeowner in the safest manner possible, and we apologize for any delays that may occur as a result. This is the case in our home. My husband showed him the home inspection report. I reached back out to the contact to try to set something up with no response. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. He did not respond. Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). I immediately called FHA and also got another lender who said we were not Sanction and said if we used them they could closed in 10-12 days. We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. 05/26 - No response from 5/20 email, sent a follow up email. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. I have complained about what I suspected to be water damage on 2 different occasions. The fact is, most of the issues are on the sides of our house. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. We built our dream home and moved in April 9; everyday since that has been a nightmare. International Association of Better Business Bureaus. Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. $770,000. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. When I closed my yard was not complete due to all of the rain. Mungo was negligent. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We had ***'s do their inspection prior to showing them the home inspection report. Why should my hard earned dollars that pay for my insurance policy, pay for Mungo's negligence? Click here to get notifications about new complaints of Mungo Homes. We are receiving neither. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. Cabinets were installed June 20, and flooring was just completed July 2. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. The top of the oven was loose and improperly installed. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! I call and text my builder again. I contacted the builder and the home advisor of these issues. Mungo Man was discovered by Jim Bauer near an existent site. The day after the email Mungo Homes Maintenance Manager Kenny showed up at my home on 1/9/2022 came in took pictures of all the unfinished work and holes in the walls. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category Meaning even Wake County expects the driveway's size and shape to be what was provided. The rear of the lot slopes towards the house. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. Pay was received in a timely manner. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". The most common ethnicity at Mungo Homes is White (65%). Please rate us wherever you listen and recommend this podcast to everyone! In order to do our part to slow the spread of COVID-19, we suspended warranty services March 16th through May 31st. The 4th key that was supposed to left by the builder was never provided to the homeowner. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. Mon-Tue 11am-5pm. Current Employee, more than 3 years. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. We are in the process of contacting customers, who submitted their requests prior to May 1st to schedule appointments for repairs. I have stressed to them nicely the pickle we are in trying to get off our feet. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. I waited and waited so I took pictures from start to end for documentation. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Therefore, the installation of a French drain is not warrantable. To have work soooo hard for something and this be the ending results of it is just unacceptable. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. Several issues noted after closing on the property. Instructions for work was clear to complete at each location. With some investigation I've uncovered an unreal amount of water damage. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." The septic tank was pumped by a company at Mungo Homes expense. info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. Business Response We appreciate the response. Complaint [protected]. It slopes away at the front. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. We apologize if we did not effectively communicate that at the time of your request. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) They even went ahead and landscaped in its place. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. We gathered dirt to fill holes and I had 5 trees removed on the hill. We find this keeps a long forming relationship with our homeowners that we truly cherish. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. Our point of contact regarding this claim was Anthony Zeman. I will not be satisfied until the issue is resolve and Mungo make it right with me! Thank you. This company offers new home construction. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. Mungo and *** Mortgage took our life saving away, and our dream home. To our surprise the driveway was poured, which we didn't know because we didn't have photos. Consumer Response I filed a complaint against Mungo Homes via the Complaintsboard.com portal around Feb 2022. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 A regional builder, Columbia-based Mungo Homes, has identified 13 homes from Johns Island to Cane Bay that are "not under construction (but) can close by the end of the year," Jenkinson says.. After Dark: Lake Mungo. My builder was *** at first then *** replaced him! BBB Tip: Find the right home builder for you, Need to file a complaint? Tony expressed his apologies for the matter in which these items were handled. My husband and I are buying a home in ***. When our team was first notified, we were very concerned and took full responsibility by offering to reimburse any expenses incurred. 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