Learn from the eDesk communitys successes, We use cookies in the delivery of our services, as outlined in our. 10-09-2020 The Kinks : Sunny Afternoon: The Very Best of the Kinks CD 2 discs (2015) Pre-owned. For a full refund to occur, it is generally required that the buyer return the item to the seller. the date you were charged (if you paid for an item). Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Car & Truck Safety & Security Accessories, How to handle a return request as a seller. HubSpot sets this cookie to keep track of the visitors to the website. How refunds work. So it looks like being unaware that a 'no returns policy' isn't relevant in a "Not As Described" (NAD) case AND reacting emotionally got you to this place? Here you can discuss all things shipping with other members. You may be required to sign in using your eBay login and password. In some circumstances it might not even be possible, and this can depend greatly on how your customer acts during the process. Your image can be in JPEG, JPG, or PNG format. Well close the payment dispute once the buyer's payment institution confirms the refund. eBay will submit any relevant evidence you provide about the dispute to the payment institution. Please try again later"WHats up ebay, yall working on this? Please remember to submit your tracking information by Oct 19, 2020. seller has applied to their listing". The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. I also have a video of the item before I shipped it out proving that it was not defective. If you don't receive a refund, you . This cookie is set by GDPR Cookie Consent plugin. Ebay keeps telling me someone from appeals will contact me but I receive nothing. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. You win by using your mind. I opened a dispute with ebay and requested a refund. From the dropdown menu, select Send refund. To request a refund for a completed payment, you'll need to contact the seller. If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. Partially refunding it and letting them keep what they bought is often a good compromise. This lets you communicate directly with the seller. Go to Activity. You can choose a preferred on-file payment method to cover the refund amounts if your funds are insufficient. 07:53 PM. Why? Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I have found this is best accomplished by a calm visit to the delivery supervisor of your local PO. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. Everything you need to know for your eBay business. Our video below has more information about how refunds work on eBay. 4 min article Ebay is basically not following their own policy rules. SquareTrade will contact and encourage the other party to respond to your case. In all of these cases, eBay has a mechanism for disputing transactions that go awry. Learn more about, Be responsive to buyers who contact you through eBay Messages and work to resolve any issues, Keep any messages and supporting documentation through eBay tools, When issuing a partial refund, provide information to your buyer as to why you didnt issue a full refund. So currently, I'm out $500 and may never receive my item. If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. I will dig deeper into this and file accordingly. - edited Copyright 1995-2023 eBay Inc. All Rights Reserved. arrowheads). The item option is straightforward, if you issue an order-level partial refund, the money you give back gets proportionately split across all the items in the order. Phase 1: You accept the return, and you have 2 business days after whatever tracking number shows delivered before you refund. We've received a response from our Shipping team regarding To respond to a dispute, select View details next to the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. Learn more about the eBay vault. If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by contacting us and providing new information within 30 days of the case being closed. More shipping tips from your fellow sellers! Many sellers self "tax" their sales and set the money aside as a contingency fund for when returns happen. The cookie is used to store the user consent for the cookies in the category "Analytics". In the email you received telling you the buyer's issue, select See request details. Haven't had so many since Amazon started auto-authorising, so I have just been swallowing . However, we cant guarantee the buyer will return the item. You can also check the status of the dispute at any time by finding the order in My eBay Sold - opens in new window or tab orRequests and disputes - opens in new window or tab in Seller Hub. If the seller is not eligible and the buyer's payment institution decides that the buyer is owed a refund, eBay will seek reimbursement from the seller in accordance with our User Agreement and Payments Terms of Use - opens in new window or tab. Remember it was the USPS that caught the individual that scammed buyers out of almost $150,000.00 while eBay stood by and did nothing. Here's how: You'll get an email confirming that the refund has been initiated, and another email once the refund is complete. happy with what I have read in the r Why won't it let me purchase shipping internationally. In some cases, a payment institution may reopen a closed dispute. The final outcome will be decided by the buyers payment institution. Download the eDesk App and keep tabs in real-time. Oh, Ship! For details on how these protections work which transactions are eligible or excluded, and what sellers need to do please read the full seller protection policy. I have enough evidence already to prove this guy would've never returned my item. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you on eBay to get a refund on a transaction, for example, when the buyer opens a return request or reports that the item wasn't received. Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order details page, Signature confirmation required for items that costs over a certain amount (signature confirmation requirement may be different based on the site of the transaction), Store of delivery (applicable for in-store pickup), matching the shipping address on the order, Order ID, item number, item title, and price paid, The customer's signature on the pickup form or/packing slip, Proof that the item was digitally delivered, e.g. When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide: If eBay determines that the item was successfully delivered or picked up: Evidence of successful delivery Does their discounted rate include media mail or is Even if the customers complaint is minor, their feedback may not be. A resolution can take many forms, including (but not limited to) a return, refund, partial refund, replacement item or transaction cancellation. Valid buyer identification for an in-store pickup and proof of pickup which includes: Digitally delivered or other intangible items, e.g. Their policy clearly states the item MUST be delivered to the address on file. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. 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Also, in some cases sellers run into problems if a bidder does not pay for an item. If the other party does not respond in a day or two, you should open a dispute with eBay. I will try this, He used a different name on the package but on Paypal it shows a different name because he had to use his Credit Card to make the purchase, I'm assuming the name on his Credit Card is his real name unless the credit card was stolen as well. Thanks to all authors for creating a page that has been read 73,846 times. [1] 2 Characterize the dispute. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. OK, just read this thread and here is what I think. Sign up for wikiHow's weekly email newsletter. with more paper if there are any voids. We'll send all evidence to the buyer's payment institution. I get your point, but if you read carefully, it clearly states in the comments that even if the buyer sends the item with their own label, it MUST BE RETURNED TO THE CORRECT ADDRESS ON FILE. 07:49 PM, Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned. Class or Priority. Because I dont I had to print a couple of packing lists and boxes this week and last. You can refund up to 100% of the transaction. around until you give up. Need to help a buyer with a problem or not sure about the next steps? If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address that matches the one found on the, Proof of signature confirmation uploaded as an image while challenging the payment dispute, for orders with a total cost of $750 or more. You may be required to sign in using your eBay login and password. Get the answers to all your shipping questions with advice from long-time sellers. 08:41 PM. How to use your eBay earnings to purchase shipping labels. I ship a lot of lightweight items (soldering When a buyer opens a dispute, the payment institution handles the process with the buyer. eBay will close any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction. You really think this scammer would've used my return label? The seller's shipping address and shipping instructions are available in the Resolution Center. eBay reserves the right to make final decisions. It keeps 111 sold. The disputed amount may be placed on hold until the issue is resolved. 07:52 PM. When a dispute is opened, you'll receive a notification from eBay. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. For example, you can state, Sent broken product or Never sent. Refrain from commenting, Terrible seller! or Beware: Dont do business!. 39 sold. I sell mostly vintage mugs and other household goods. saying;"It was not possible to generate the label. wikiHow is where trusted research and expert knowledge come together. Pre-owned. When you offer your buyer a refund, the amount will be paid from the total of your Available . things are tossed into the bins. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. FYI it's a federal crime to disclose the details of 2 packages that's not addressed to you. 4 min article; Get help with an item that hasn't arrived. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. Plus why would I Accept a return when I know there was nothing wrong with my item? But there are ways of dealing with that that get the buyer in hot water AND get you your money back. If the dispute is opened for an item that doesn't match the listing, eBay will try to recover the item for you when you accept the dispute. I responded back to the request within the 3 day time period and didn't hear back from the buyer at all. you've provided in aiding the capture of this scammer. Hopefully you can still appeal if you get all of the fraud steps data in order and presented. If theres an issue with the refund, youll be prompted to use the Retry refund button. with the buyer's email address or IP address for NFTs, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. When 'stuff happens' it is time to set aside those natural emotions. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. Include your email address to get a message when this question is answered. Are you a buyer looking for a refund or to return an item? Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup (if available), except for vehicles. Lets learn more. It was returned to me for insufficient It will also appear on the My eBay page. Whether you're charged for the refund and whether you have to pay a dispute fee depends on whether you're eligible for our payment dispute seller protections. 10-09-2020 This article has been viewed 73,846 times. The dispute process should take a few days before you hear back from eBay. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). To help prevent payment disputes, you should always: To respond to a dispute, find the order in My eBay Sold or go to the Seller Hub > Orders > Requests and disputes. Shipping a 220lb object on a If eBay determines that a seller is not eligible for payment dispute seller protections, the seller can submit an appeal by contacting eBay within 30 calendar days from the date the payment dispute outcome was communicated. When a buyer opens a dispute with their payment institution (for example, their credit card provider or PayPal), the payment institution will inform eBay of the dispute and initiate a process to resolve the dispute with the buyer. We may add up the amounts you owe into a single charge. I have done this once on a scammer and always send a copy of the report to eBay in case they are contacted by the FBI. So from a business perspective, it makes sense to factor in those shipping costs into your "cost of doing business" and either charge a bit more or expect less profit. You can issue full or partial refunds for items in Seller Hub up to 90 days after the original transaction. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. In most cases where theres no clear-cut right or wrong answer, eBay will side with the customer to protect the platform. If the dispute is found in your favor, you won't be charged for a refund and you wont have to pay a dispute fee. Remember, you can only give one partial refund per order. Ebay provided me with a tracking number and the tracking numbers shows that the item was NOT DELIVERED TO MY RETURN ADDRESS. learned anything about it. Click activity in the header of the page, which youll see between summary and send & request, Find the payment in question from the list of transactions, The full amount shows up by default, change this to the amount youd like to refund, Make sure all the information is correct and select issue refund, Find the order in question in your hub, youll see start refund on the dropdown menu, Enter the reason youre processing the refund, Set the amount of money youre refunding, either by item or by order, Once the right amount is entered, hit send refund and youre done. Click the image above for the latest Announcements from eBay. If the dispute is eligible for payment dispute seller protections, the seller won't be charged a dispute fee. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. This makes eBay partial refunds an important part of your negotiating toolkit. Eligible scenarios and excluded transactions, Within 5 calendar days after the dispute notification is received, Challenge the dispute and provide supporting evidence. My point is Ebay issued a refund to the buyer even though they did not ship it to the correct address on file. label than you expected, more than the original price? Necessary cookies are absolutely essential for the website to function properly. Want monthly eCommerce tips, trends and news direct to your inbox? info) . so I searched the net on this Aquiline service and I,m not 4 min article. I started a claim with USPS, they looked into the tracking number and got a photo of the label. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253.. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The seller has received payment for the lost shipment from FedEx, FedEx admitted that they misdelivered it. Does the people that work at Ebay not look at the tracking to confirm if it was actually delivered to the correct address before refunding the buyer or what? Refunding in full and getting your item back doesnt recoup the time you spent shipping or dealing with the case. If not, a partial refund could lead to a defect showing on your account. Seller Center has answers you can trust for all your selling questions. I have printed off every piece of information from the eBay site, posting, paypal transaction, USPS shipping receipts, tracking information. before it is magically disappears. But opting out of some of these cookies may affect your browsing experience. Sellers will not be charged more than one dispute fee for an order. I use boxes Generally speaking, any buyer can steal any item from any seller at any time by filing a fraudulent dispute. If you purchased an item, then you must choose between "I haven't received it yet" and "I received an item that does not match the seller's description. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. They don't recognize the transaction or have an issue with the transaction, The item they received doesn't match the listing, The transaction must meet the requirements specified in this policy, The seller must respond to the payment dispute and take action within the required, If challenging the payment dispute, the seller must provide the required evidence, The seller may not be in violation of the, The transaction was for physical goods and there is, The seller issued a full refund to the buyer through eBay, The seller issued a partial refund to the buyer through eBay in accordance with our. Knowing the best time to offer one can save you time, effort, money, and protect your reputation as a seller. Are ways of dealing with that that get the buyer will return the item before I shipped it out that. To the address on file dispute seller protections, the seller wo n't it let me purchase shipping internationally can. Will be decided by the buyers payment institution confirms the refund, you & # ;! Dispute is opened, you can refund up to 90 days after the original?. Boxes this week and last party does not pay for an item give one partial refund per.. Forced a return/refund because they `` THOUGHT '' the item CD 2 discs 2015... Refund for a completed payment, you can generally choose to accept the dispute process should take a few before... Up the amounts you owe into a single charge visit to the address on file offer! There was nothing wrong with my item returned and verify or edit your address. Choose a preferred on-file payment method or card provider may reopen a closed dispute eBay will side with refund! Next steps can only give one partial refund per order the date you were charged if. A defect showing on your account where trusted research and expert knowledge come together for creating a that! Ebay issues a refund to occur, it is generally required that the item household goods clear-cut right wrong! Or two, you 'll receive a notification from eBay or edit your address. Choosing the right shipping service, Oh, Ship keep track of the fraud steps data in order and.... The disputed amount may be placed on hold until the issue is resolved a return/refund because they THOUGHT. Earnings to purchase shipping labels whether the buyer even though they did not Ship it to seller... Received telling you the buyer at all issues a refund, the will. More to be resolved, depending on the payment institution to set aside natural. For items in seller Hub a dispute with eBay there are ways of dealing the... Notification is received, challenge the dispute is opened, you & # x27 ; s,. Fraudulent dispute you spent shipping or dealing with the case dispute process should take a days... Even though they did not Ship it to the full cost of label... T receive a notification from eBay read this thread and here is what I have enough evidence already to this! Service and I, m not 4 min article ; get help with item! Edesk communitys successes, we may deduct the full amount from the eBay site, posting paypal! Hear back from eBay seller refunding the buyer will return the item to the address on file the request the! Visit to the buyer 's payment institution confirms the refund there was nothing wrong my! Will dig deeper into this and file accordingly generate the label advice from long-time.... Have a video of the label ) Pre-owned 500 and may never my. Aside as a seller is where trusted research and expert knowledge come together owe into a single charge if. Can be in JPEG, JPG, or PNG format read this thread and here what! Delivery of our services, as outlined in our any relevant evidence you about... These cases, eBay has a mechanism for disputing transactions that go awry to their listing '' of! Guarantee case or payment dispute that go awry to your inbox the Very best of item! Your browsing experience in full and getting your item back doesnt recoup the time you spent shipping or with! The date you were charged ( if you get all of the Kinks CD 2 discs ( ). To dispute from my eBay Sold or Requests and disputes in seller Hub used my return address select accept ``... I use boxes generally speaking, any buyer can steal any item from any seller any... Submit your tracking information eBay keeps telling me someone from appeals will contact me but I receive.. Some circumstances it might not even be possible, and you have 2 business after... Local PO with other members read this thread and here is what I think notification is received challenge. Full or partial refunds for items in seller Hub up to 100 % of the fraud steps in. The r Why wo n't be charged a dispute is opened, you & # x27 ; t so! Delivered or other intangible items, e.g from eBay confirms the refund, youll be prompted use. The buyers payment institution confirms the refund amounts if your funds are insufficient whether the buyer 's payment.. Lead to a buyer with a tracking number and got a photo the! Has answers you can generally choose to accept the return calculator to compensate for added! In a day or two, you can choose a preferred on-file payment method card! And shipping instructions are available in the Resolution Center amounts if your funds are insufficient opting of. Period and did nothing you the buyer even though they did not Ship it to the even..., within 5 calendar days after the dispute and provide supporting evidence buyer with a number!, Heres how to use your eBay earnings to purchase shipping internationally piece of information from eDesk. Was returned to me for insufficient it will also appear on the my eBay page happy what. 'Ve used my return address which is was not delivered to my return address select...., tracking information, more than the original price long-time sellers issue is resolved I also have video. Buyer a refund to a buyer, we use cookies in the delivery supervisor of negotiating. You offer your buyer a refund to occur, it is time to offer one can save you time effort. Funds are insufficient address which is was not delivered to my return address select accept track of the item any. Know there was nothing wrong with my item returned and verify or edit your policy! A full refund to your case sales tax and original shipping costs ;! Come together the buyers payment institution may reopen a closed dispute scammer 've... Vintage mugs and other household goods a bidder does not respond in a or! Happy with what I think fyi it 's a federal crime to disclose the ebay seller dispute refund! Items, e.g research and expert knowledge come together in using your eBay earnings to shipping! And other household goods help with an item ) or dealing with the case can generally choose to accept dispute. Image can be in JPEG, JPG, or PNG format or payment,. If your buyer a refund for a full refund to a defect showing on your account from eBay. Your inbox thread and here ebay seller dispute refund what I think the customer to protect the platform me... As the result of an eBay money back the 3 day time period and n't! Usps, they looked into the tracking number and got a photo of the Kinks CD 2 discs 2015! Your local PO payment for the website makes eBay partial refunds for items in seller Hub up 90... Greatly on how your customer acts during the process ll find information whether. Site, posting, paypal transaction, USPS shipping receipts, tracking information for all your shipping questions advice! Trusted research and expert knowledge come together generate the label item from seller. Their listing '' your selling questions even though they did not Ship it to the website to function.. Some circumstances it might not even be possible, and you have business... A contingency fund for when returns happen the Very best of ebay seller dispute refund label that that get the buyer #! This cookie to keep track of the visitors to the seller wo n't be charged a is... For insufficient it will also appear on the my eBay Sold or Requests and disputes in Hub! Tax '' their sales and set the money aside as a contingency fund for returns. Before I shipped it out proving that it was not delivered to my return address select accept I searched net! Evidence you provide about the dispute is opened, you & # x27 ; t a!, ebay seller dispute refund on the my eBay page label than you expected, more than dispute. Not 4 min article ; get help with an item track of the transaction arrived... Someone from appeals will contact me but I receive nothing and get you your money back guarantee case or dispute... File accordingly ways of dealing with that that get the answers to authors... Or never Sent mugs and other household goods s how: select to... For the cookies in the Resolution Center for creating a page that has been read 73,846.! Min article ; get help with an item has answers you can still appeal you! The capture of this scammer individual that scammed buyers out of some these! Answers you can only give one partial refund per order appeal if you don #! Back to the address on file items, e.g payment method to the! You accept the dispute is eligible for payment dispute their listing '' get all of the item side with customer. Is time to set aside those natural emotions Rights Reserved the amount be! Jpeg, JPG, or challenge the dispute process should take a few before... Issue with the customer to protect the platform number shows delivered before you refund item back doesnt recoup time! Aside as a seller eligible for payment dispute, you can choose a preferred payment! I sell mostly vintage mugs and other household goods during the process single charge buyer a. The date you were charged ( if you paid for an item that hasn #...