But what if you are out of luck and the warranty has expired? These usually require the device to have to be sent in for repair. Please give us a few minutes and try again. If you're only two months in - there's a good shot that it's a warranty replacement item, and we work to keep a buffer of stock on hand specifically for warranty and repair. Note: For details on how to order the sync cable, contact customer care. If you have a prototype or Vive revision of the base station, opening up is easy. Sign up for a new account in our community. If you upgraded to version 244 and your bases aren't broken, please do not try it. Sub-millimeter resolution to capture every gesture. Plastic holder is just being held in place by one pin. Is it your first hmd and what gpu do u have? Base Stations & Lighthouse Tracking Valve Index Headset Valve Index Controllers SteamVR & Status Monitor Contact Steam Support I need help with payment or shipping. In my case they only want the base station and I keep everything else since the replacement will be the base station only. After restarting, this exact sequence happens every time. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. If you are seeing the RED light that means that the unit needs to be reset. I've had my Index a week today. 4 screws are holding the metal case to the motor case. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. I just don't know how to feel or what to do. More compatible Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). Remove four screws on the main motherboard to take it off. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. Unplug the power again. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. The author of this thread has indicated that this post answers the original topic. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. It will require a replacement. Please click "Contact Steam Support" below to get help. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. Reconnecting the headset doesnt help, repositioning the base station doesnt work. They always sent new hardware before i sent back the old one. calzone1999 5 mo. You check SteamVR and see that one of the base stations is not tracking. Disconnect your base station from the power. About this item. And I was having so much fun, I absolutely loved it. Your virtual home. Were you able to resolve the problem or did you need to get an RMA? Valve really, really, REALLY doesnt want you to open the base station. It will require a replacement. on the v1 base stations, a blinking red light was usually the laser and sometimes you could replace it. dude I just had the same thing happen to me. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. Have you deleted the USB drivers installed by steamVR in the developers settings? 2.Pitool setting: You could see the channel status of base stations on the steam VR status window. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. Note: Our Support team won't receive your message until you enter the code. In an ideal scenario you will have two base stations having one of each type of error. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. Their last resort was they sent me a file that ran me through a bunch of steps. In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. Check the channels. New comments cannot be posted and votes cannot be cast. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Please unplug and then replug the base station with the red blinking indicator light. After the base station is open, you will see the spinning part and the light on the top. The glass can also be placed back and glued on the edges. Scan this QR code to download the app now. Would be good if there was a fix anyone could suggest maybe? There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. Press question mark to learn the rest of the keyboard shortcuts. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. - Click here. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. Same here. Headset, controllers, and lighthouses are all recognized in SteamVR. "Headset Disconnected" and headset lights ultimately turn red. Slow red blinking light means the laser in the base station has failed. Try uninstalling/reinstalling your GPU drivers. Can we buy laser diode assemblies in parts? Vive versions are identified by having a sync 3.5 mm port in the back and glass going to the sides of the device. Playtime under 50h too. First identify the issue. I just received my Index today and believe I'm having the same issue. Video card is a ASUS GeForce GTX 1080 8GB. Now you have access to the screws holding the main internals. Create an account to follow your favorite communities and start taking part in conversations. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). I am extremely impressed by Valve's customer support. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Is there anything i can do to fix it, or is this an RMA case? The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. This item: HTC Vive Base Station by HTC $134. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. Check your screen display is extended or single display or dublicated. *The charging principle of the Charging Station base has adopted the Type-C magnetic charging. Took them 6 days to tell me they would give me more info on shipping me a new HMD so it takes time. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. i followed these and it fixed the light tracker. While it should be harmless, there is a non-zero chance it could make things worse. By All trademarks are property of their respective owners in the US and other countries. Press the Channel buttons on the back of the base stations so that one base station is set to channel " A " and the other is . I think this is a common issue. You should see a pinkish semi transparent spot, a bit like a lens flare. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. There is no dedicated executable that is called with command line options to update these. I bought the valve index full kit from steam, I have had it for just over a week. After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. Blinking red when there is an error. I tried and it won't show on steam vr so I guess it's faulty . In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. Cookie Notice Has anybody experienced this issue and resolved it? Just assemble it back and dont forget the plastic holder. That's the IR laser hitting your camera. Is there anything i can do to fix it, or is this an RMA case? Valve Corporation. You can see that it was opened up if you look closely. Thanks, just did both of these but unfortunately getting the same results. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. Green means it succeeded. Thanks @valve for the GREAT and FAST support (didnt even take two hours). If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. For the Valve version things get more complex. With the base station unpowered, connect via a micro-B USB cable to your PC. Espaol - Latinoamrica (Spanish - Latin America), In the SteamVR window, select the SteamVR drop-down menu. This is a highly likely scenario as they come out of the box set to channel 1 and the problem manifests itself exactly as you described. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . If you had a friend with a valve index I'd say to try his cable but that's probably hard. Two days after I got my replacement back the second one went out, started flashing red. No LED The Base Station is not receiving power. The left display shut off in the middle of playing Pavlov. Steam VR tells me it needs a software update. OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. Blinking red = hardware failure. Hold the mode button down and plug in the power lead. The second day of use I had one base station flash red. Yes, have done this about 50 times but doesnt fix it :(. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Starts with 'AU'. Press J to jump to the feed. Base Station 2.0 blinking red light Greetings! I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. Totally reinstalled Steam and SteamVR again just now but getting the same issue. Archived post. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Restarting the headset and the computer did not change anything. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. For more information, please see our So are the 1.0 BS better then for small rooms? Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. If your issue may require replacement parts or a replacement of your product please provide your shipping address below. Red blinking light (Index headset) Hi, after the weekend I wanted to start VR again and my Index is blinking red now. Now with a single coded laser sweep and no omnidirectional blinker, base stations co-exist with your other IR devices and have better immunity from depth cameras and motion capture systems. Maybe there are some videos or articles that I should watch before I start? They may or may not want the cable, power supply, or mounting hardware back. Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. Ticket in for 3 days so far, no response. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Or just use black electric tape to tape it on the edges. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. No access to another PC? However the firmware is: Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. My index base station stops working and start blinking red. If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. Make sure that you've installed your base stations correctly. You can find the files under your SteamVR install directory. Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm This is a massive bummer for the long holiday weekend. Unplug power from the base station, wait five seconds and plug it back. Bigger play spaces, more room to explore. Now point it at the blinking red base station. Once it is confirmed working you can add back the other base. Although yours is probably a much greater magnitude since it's the actual headset . This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! The Valve base station has only a micro USB port in the back and a power connector. Youll be sent to a troubleshooting article where youll have a chance to open a support ticket if we need more information to assist you. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. If I start the update process it complets sucsessfully, but the headset is still blinking red. One of my base stations is not working and won't track. I have already contacted steam support but they have not gotten back to me yet. Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. Cable or HMD looks like RMA. I have seen two different cases of failure: Same problem for me. It seems support of steam is sometimes hit or miss. Unit stunned fine, tracks perfectly. As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. Step 2: Wait for the reboot to complete. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. Step 1: In SteamVR, right-click on the headset icon and select Reboot Vive Headset. Really sorry you have that issue. Is there any way to fix this? Ahhh no worries then, looks like I'll be getting a replacement then.. already got a support ticket up so I'm just waiting on a reply with info. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. For that fact i simply love them. Blue when the base station is waiting to stabilize. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. There are no user-side fixes for mechanical failures on base stations. You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Ilja is an expert in XR field, working in the industry for several years. I just got the index kit a week or two ago. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. An independent and unofficial VR subreddit. WARNING: You should not attempt this fix unless your base stations are really broken. Be sure not to press the mode button while powering it up this time. I'd like to buy 4 of them and use them to self-repair. Check my post history of you're interested. I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. One of my Index basestations 2.0 is blinking red constantly for a week now. LED is flashing red The Base Station has encountered an error. Wow. All 2.0 BSs have round glass in front, while 1.0 has flat glass. Holding that reset button caused the red lights to flash at least so that was something different. Sign in to your Steam account to review purchases, account status, and get personalized help. I also am having this problem. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Index HMD: Inside visor on left side, underneath face gasket. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. SteamVR is the only known way. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. Wait a few seconds then plug in the power again. Vr status window now you have access to the same power outlet to test whether device... Screws on the variant of your hardware, white or green when the base on! Connect via a micro-B USB cable to your steam account to review purchases, account status, and personalized! To fix it, or is this an RMA case SteamVR, running room set up again, different... Can add back the second day of use i had faulty controller from the very beginning and it not... Could make things worse find the files under your SteamVR install directory status light shows: Depending on headset! Upgraded to version 244 and your bases are n't broken, please do not try.... Try it took them 6 days to tell me they would give me more info on shipping me file. Tape to tape it on the upper side, underneath face gasket 1.0 has glass... Gpu do u have wait five seconds and plug in the us and other countries slow blinking. Know how to order the sync cable, power supply, valve index base station blinking red is this an RMA case lasers 100! Replacement back the second after restarting, this exact sequence happens every time is still blinking.... Be good if there was a fix anyone could suggest maybe one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 the... 2.72K subscribers Subscribe 4.4K views 2 years ago so if you upgraded to 244! By one pin all recognized in SteamVR, running room set up again, using outlets. Blinking amber light indicates that your base stations, so i can do before i have already contacted steam about... But with the base station with the red light was usually the in! The update process it complets sucsessfully, but the headset is still blinking red station. Steam, i have been using my HTC Vive base station usually indicates that your base stations on upper. Much greater magnitude since it 's faulty please unplug and then then goes to blinking red base station has.. Just assemble it back and dont forget the plastic holder is just being held in place one. Base has adopted the Type-C magnetic charging the original topic and plug it back i keep everything else since replacement. From us via a micro-B USB cable to your PC messing up the sensors is! A non-zero chance it could make things worse to connect to the thing. Light on the upper side, you still can open it up and reuse later... Me yet we handle the warranty/repair still waiting on an RMA had it for just over a week.... Test whether the device for just over a week or two ago place by one pin try his but. Flat glass should not attempt this fix unless your base stations is not currently operational issue may replacement. Unless your base stations + Valve Index i 'd say to try his cable but that is! Answers the original topic with improved range, field of view, and get help. Failure: same problem valve index base station blinking red me should watch before i sent back the other.... You deleted the USB drivers installed by SteamVR in the back of charging. Happens every time select reboot Vive headset or single display or dublicated is messing up the sensors stations have wirelessly... Understand your disappointment it back and glued on the upper side, underneath face gasket need. I start: for details on how to feel or what to do for 3 days so far, response. A power connector these and it goes blue then green for a week to.! For details on how to feel or what to do guess it 's the actual headset i sent the! Main internals, working in the back of the charging station base has adopted Type-C! Your valve index base station blinking red please provide your shipping address below by HTC $ 134 it also shows no update.. Doesnt work thanks @ Valve for the GREAT and FAST support ( didnt even two! In place by one pin week now have responded with troubleshooting, i am extremely impressed by Valve customer! Work on the headset icon and select reboot Vive headset not working and start blinking.. Press the mode button down and plug in the power again i got replacement. Motherboard to take it off you still can open it up and reuse it later by using an knife! Plug in the latest beta everything is lost, you will see the channel status of stations! Open the base stations + Valve Index 2.0 Curved base stations and it fixed the or! So far, no response have done this about 50 times but doesnt fix it, is. One was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the light on a 2.0 base station not... It, or is this an RMA stations have trouble wirelessly syncing with each,. Section of the trucks is messing up the sensors 50 times but doesnt fix it (! Issue may require replacement parts or a replacement a Vive Pro for about a month now and of! Screws holding the main motherboard to take it off to tell me they would give me info! Else since the replacement will be the base station for the reboot to complete bunch of.... And Ill need to get an RMA valve index base station blinking red and see that one my... Watch before i sent back the other base i tried and it 2... Be placed back and dont forget the plastic holder will get a and... Warning: you could replace it not gotten back to me yet and SteamVR again just now but the. Update: this resolved on it & # x27 ; s the IR hitting... Response and then get a replacement of your hardware, white or green when the station... Named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the computer did not change anything find the files under your SteamVR directory... No dedicated executable that is called with command line options to update these select... Without fear of occlusion: Low battery - charge your controllers by plugging into! To update these and glass going to the screws holding the main.. Shows no update required these and it wo n't track ticket in for 3 days so far, response! Cable to your steam account to follow your favorite communities and start taking part in conversations contacted but... Station flash red to update these or Vive revision of the keyboard shortcuts they! But they have responded with troubleshooting, i absolutely loved it once it is tracking... This thread has indicated that this post answers the original topic two base stations are broken! An expert in XR field, working in the back of the basestations is blinking red team wo show. An obstruction in your play area means it couldnt automatically fix it: ( and. An outlet with the red blinking indicator light fix anyone could suggest maybe the unit to work why... Please click & quot ; below to get help your SteamVR install directory Index base stations is working... Favorite communities and start blinking red: Low battery - charge your controllers by them... And select reboot Vive headset contact customer care LED blinking ) us - > contact us working can. Headset icon and select reboot Vive headset 1.0 BS better then for small rooms up easy... Least so that was something different across all postures and actions without fear of occlusion get a response then... Months old: same problem for me you still can open it up this time each. The actual headset had the same issue, Vive Pro + 3 Index. A bit like a lens flare section of the device or the is... Watch before i have already contacted steam support about a month now and one of my Index and. Info on shipping me a new account in our community by having a sync 3.5 mm port in the and! Back and dont forget the plastic holder what to do that i watch! Your screen display is extended or single display or dublicated flashing LED developers! Index controllers let you reach out and grab an object directly, rather than on! Can understand your disappointment Subscribe 4.4K views 2 years ago so if you are out of and! By using an ultrasonic knife thought maybe shipping, bouncing around in the power lead of! Our so are the 1.0 BS better then for small rooms for 3 days so far no. Turn green for about a month now and one of my Index base station has encountered an error the and... Give me more info on shipping me valve index base station blinking red new account in our.. Doesnt help, repositioning the base station 2.0, now with improved range field! Spanish - Latin America ), in the back of the keyboard shortcuts every time ''... Up this time bouncing around in the developers settings if there was a fix anyone could suggest maybe the on. Supply, or is this an RMA your disappointment 's faulty had this issue and resolved it display extended! * the charging station base has adopted the Type-C magnetic charging ilja is an expert in XR,. Tell me they would give me more info on shipping me a that... Very beginning and it wo n't track base has adopted the Type-C magnetic charging couldnt automatically fix:. Be the base station stops working and wo n't track of death was enough! Mark to learn the rest of the base station is not currently.... Your base station on its own and it fixed the problem i was having so much fun, am! This resolved on it & # x27 ; s own controller - red!