The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Customer Reviews. Infant Optics has an estimated web sales of $1M-$5M. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. I needed a monitor for when I watch the baby while my daughter works and I am very happy that I chose this one. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. I always play white noise in Ellie's room while she's sleeping, so the volume indicator is continually green or orange, but it always turns red when she cries. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. . the shipping service selected, the seller's shipping history, and other factors. If the problem persists, the Infant Optics customer support team trusts its customers. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. but that resulted in a surprisingly great customer service experience. I did some online research and saw many positive reviews. I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. For a monitor to essentially fall apart after 4 months of use is unacceptable. Well guide you through the process. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. One of the things I like is it has automatic pairing for most or all of your devices. I hope youll find my guides and reviews helpful as you make your next purchase decision. However, in my opinion it doesn't look as modern as some other devices. We know from experience that as parents, your time is valuable. Products . The Infant Optics DXR-8 can support up to 4 cameras simultaneously. Shipping details We welcome your feedback. You can also adjust the sound levels from its six options from lowest to highest. The audio will remain on. Prospector. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. This also helps save on battery life. the shipping service selected, the seller's shipping history, and other factors. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. Hi there! The Eufy SpaceView is our preferred Plug&Play video monitor for 2020. If you the signal is going in and out and you are within 10 to 20 ft. away, then it must be interference. This is becoming a standard in other models, which we appreciate to smooth our babies while we walk out of their bedrooms. It must be something with the firmware that drains the battery. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. There are plenty of valid reasons why you might want to opt for a radio monitor instead of a WiFi model. The average salary for Infant Optics Ltd employees is around $110,849 per year, or $53 per hour. LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. You should also note that the current Infant Optics DXR 8 camera does not pair with more than one screen unit of Infant Optics DXR 8. Overall, I felt comforted and enjoyed using it. Its not a big discrepancy, but we would have liked to see better accuracy. With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. You should note that Infant Optics DXR 8 has remained as one of the best-selling baby monitor brands because of its array of accessories including this infant optics DXR-8 monitor only/replacement monitor shown below: Below are the features of the Infant Optics DXR 8 replacement unit without cameras. And you can completely turn off the video picture on your display when you go to bed if you want. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. The wide lens, which is sold separately, is best for capturing the whole room. Overall, our impression is that the default lens is enough for the vast majority of the cases. The reception of the monitor can also be a little spotty at times. It does not use AA or AAA batteries common with audio baby monitors such as VTech. It also has a very large video screen that is so easy to see and it has a very long battery life. However, it is priced a little high. It had such good quality video that it made it fun to use it. Infant Optics tilt, up and down not working If the Infant Optics camera is not turning up or down as it should, the customer support will guide you on a few things you may have to do to troubleshoot it. Its handy for ensuring your babys room is comfortable and might help avoid cases of SIDS, but only if the sensor is accurate. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. In summary, there are 36 months. For $100, you can get this Infant Optics monitor only which comes with a compatible 110V to 220V adapter and a round-pin charging jack for improved reliability and efficiency. I also liked how you can see regular light and then night vision. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. The other major potential con is that it doesn't use Wi-Fi. Changing the lens is very easy, you just need to unscrew the one thats currently on and swap it with another one. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. She asks, ************ would give you a free replacement when a product is out of warranty? I had another brand but I chose this because it was fully loaded with so many great features. Having a baby monitor has made my life so much easier, and since the Infant Optics DXR-8 has every feature I need, I can actually relax and get some me-time once Ellie is asleep. INCREASED SIGNAL RANGE The DXR-8 PROs signal range of up to 1,000 feet allows you to stay connected to your baby as you move around to different areas of your home and even outside. It will show the temperature in each room on your display. The advantage of Infant Optics not having an app is that it loads faster on the display unit. The closed-loop FHSS system provides you with a secure and private connection that only you can see. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. So about five to six hours in total with the screen on. If you want an Infant Optics replacement screen or want to claim a warranty from Infant Optics, you should check out our tips on how to deal with Infant Optics Customer Care, but try the following fixes first. Its very similar to the Infant Optics but comes with better picture quality. Alongside is the Infant Optics monitor replacement battery. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. If your Infant Optics screen is not working, you should contact customer support. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. It had good reviews so we went with this one. Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. Read more: The best baby monitors you can buy. Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens. Get buying tips about Baby Monitors delivered to your inbox. The $130 Panasonic Video Baby Monitor was another non-Wi-Fi option that I considered, but ultimately decided against it because the night vision wasn't very good; I wanted to always have a clear view of Ellie. Excellent customer support. Sign up to receive our free weekly newsletter. Infant Optics is more on the expensive side but we are happy with our choice and always recommend it if anyone asks. Alicia holds a certificate in online teaching and learning and is licensed to teach in Pennsylvania. You should adjust the volume setting as it may be too low. We are committed to stand behind our brand. After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. Some manufacturers of baby monitors have a history of giving poor customer support or not meeting their promises. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. The Owlet is pricey, but the peace of mind is worth it for parents. Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Vs Security Camera and Security Cam as Baby Monitor, Start here with all the top baby gear brands in 2022, Improved charging with round-pin charging. Today, 9/19/21, I AGAIN get a call from +**** and AGAIN the call hangs up on me as soon as I pick up the phone. This replacement parent unit is NOT compatible with older versions of Infant Optics that used micro-USB power adapters. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. All this for a price that is excellent compared to some of its competitors. Wide angle camera with interchangeable lens. You could use this to set a reminder to feed the baby or use it as an alarm clock. Date First Available. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. I pulled them out a few days before delivering my second child when I simultaneously moved my toddler to a toddler bed and really needed 2 cameras. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. But overall my experience with this monitor has been great. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. Several parents have had their screen replaced or even the entire baby monitor. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. No junk & high coverage lead lists. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. Website Personalization Maturity 30/100. Fill out the form below and a member from our team will get back to you within 24 hours. out of 5. design: 5 out of 5. Connect the Camera Power Adapter to the Camera Unit. Original review: Oct. 6, 2018. I went through several troubleshooting tips that have worked for other users but werent lucky. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. You can bump that up to 10 hours with the screen on standby. Another fix that has worked for some users is rebooting your Infant Optics to make the purple or pink screen go away. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. Copyright 2022 Consumers Unified LLC. So you can manually turn the video back on if you hear some noise in your babys bedroom. OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. The company provides excellent customer support with a well-staffed team based in California. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Summer Infant screen replacement is available on Summer Infants website for $59.99. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. I already mentioned the issue we had with the camera malfunction and while it doesn't seem to be a widespread problem, that is still something to consider. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. It has a clear picture with night vision and the temperature for the babies room. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. We particularly appreciate the fact that you can replace the monitors batteries if needed. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! The antenna no longer stays down and feels loose. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. We were very comfortable that our kid is more safe using this kind of product. 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